Introduction

By accessing and using our website (https://www.foreverbridal.com.au), you agree to these Terms and Conditions and our Privacy Policy. These Terms apply to all online purchases made through our ecommerce store. If you do not agree with any part of these terms, please do not use our website.

Products and Services

Forever Bridal & Formal specialises in bridal gowns, formal wear and accessories. We aim to ensure all product descriptions, images, sizing information and colours are accurate; however, minor variations may occur. Colours may appear differently on screens due to monitor differences. Product photos are for general representation only, and slight variations in lace patterns, beading, dye lots or fabric texture are normal for manufactured garments.

Orders and Payments

An order is confirmed once full payment has been received and an Order Confirmation email has been issued. All orders are subject to product availability. We accept secure online payment via Visa, Mastercard, PayPal and Afterpay (orders over $100). Full payment is required at checkout. If an item becomes unavailable after your order is placed, we will contact you to arrange a substitute item, store credit or refund.

Shipping

Shipping costs, delivery estimates and dispatch timelines are detailed on our Shipping Information page. All customers should review this information before placing an order.

Refunds, Returns & Store Credit

Our full Refunds & Returns Policy outlines eligibility, timeframes and store credit conditions. By completing a purchase, you accept and agree to all conditions stated in our Refunds & Returns Policy. Refunds are only provided in accordance with Australian Consumer Law.

Intellectual Property

All images, branding, text, logos and website content are owned by Forever Bridal & Formal or our content suppliers. You may not copy, reproduce or use any material from our website without written permission.

Limitation of Liability

To the extent permitted by law, Forever Bridal & Formal is not liable for any indirect, incidental or consequential damages arising from the use of our website or products. Nothing in these Terms excludes any rights you may have under the Australian Consumer Law (ACL). Our liability is limited to the value of the goods purchased, unless otherwise required by law.

Privacy & Data Security

We handle personal information securely and in accordance with our Privacy Policy. Payments are processed through PCI-compliant providers, and we do not store full credit card numbers.

Changes to Terms

We may update these Terms from time to time. Updates take effect immediately upon publication. Continued use of the website indicates acceptance of the revised Terms.

Governing Law

These Terms & Conditions are governed by the laws of Queensland and the Commonwealth of Australia. Any disputes will be resolved under the exclusive jurisdiction of Queensland courts.

Contact Information

Forever Bridal & Formal
Email: online@foreverbridal.com.au
Showroom: Brisbane, Queensland, Australia